Customer care & Returns

Your satisfaction is our priority and we make sure that our products meet your expectations.

However, if you are not satisfied with your purchase and wish to return a product, make an exchange or inform us of an anomaly, thank you for completing the form below. Our team will answer you within 48 hours after your request (excluding weekends). Your return request must be made within 14 days of receiving your order. The products must be returned in their original condition and complete (labels, accessories). 

Return & shipping costs

In France Abroad
In the case of a refund
Return shipping costs to be paid by the customer
Return shipping costs to be paid by the customer
In the case of an exchange
Free exchange (return and shipping)
Return shipping costs at the customer's expense, but forwarding costs via Mondial Relay offered

In case of need, do not hesitate to contact us via the form below:

Contact details

Your request

Please choose your relay point via this link Mondial Relay and to communicate us the number of the relay point.
Ex : FR-00000

¹ If your request concerns a problem on the product (stains, sewing problem, ...)
Thank you to attach a picture*.

In accordance with the provisions of Article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order.

We inform customers that in accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal can not be exercised for goods damaged following receipt. In this case, we cannot set up a refund or an exchange. In case of exercising the right of withdrawal within the above-mentioned period and under the required conditions, the price of the product(s) purchased will be refunded. Exchanges for Metropolitan France are offered within 14 days. The return costs outside this territory are the responsibility of the buyer. For exchanges, the return shipping costs are offered.
Product returns are to be effected in their original condition and complete (labels, accessories). The shipping costs of sending the order containing the exchange are borne by the customer.


Duration of the warranty against production defects: 2 years
Our products are not guaranteed against non-compliance with maintenance instructions.

Nevertheless, against problems arising from normal use (e.g. falls), we offer a repair service for the following problems:

– Seams coming apart
– Torn fabric (less than 2 cm)
– Damaged micrometric fastener
– Velcro out of order
– Out of order snaps